Shipping & Handling

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

When will my order be dispatched?

Your order will be dispatched 1-3 business days after being placed (Monday-Friday).

Can i amend my order?

This depends on the status of your order. If your order has already been processed and shipped, we won't be able to amend your order.

If your order has not left our warehouse, we will be able to make any changes prior to shipment confirmation.

Please contact us us immediately and we will do our best. Use our Contact Form, 24/7 customer service team, same day reply.

Can i cancel my order?

YES, you can cancel your order any time.

If your order has already been processed and shipped won't be able to refund your order until you return the parcel in perfect conditions to our warehouse and we receive the parcel with satisfaction. Please notice that there will be a restock fee of 30% of the order value.

If your order has not left our warehouse, we would be able to cancel your order but please notice that there will be a restock fee of 30% of the order value.

If you wish to cancel your order, please contact us us immediately. You can use our Contact Form or our chat, we have a professional 24/7 customer service team ready to help you.

*Please note once an order status has been changed to ‘Shipped’ then we are unable to immediately cancel the order, thus you will have to complete the return process before getting any refund.

How long will it take to get my package?

The delivery time is based on the shipping option that you have chosen and your delivery location.

USA orders:

USPS Standard Shipping (FREE) :Your order will be delivered 7 to 10 Business days after being dispatched + processing (1-3 business days), a tracking number will be provided.
Express Shipping: Your order will be delivered 3 to 5 Business days after being dispatched + processing time (1-3 business days), a tracking number will be provided.

*Please note that due to COVID-19 impact on shipping services, for FREE SHIPPING please expect a delivery time within 12 to 15 business days after being dispatched in some cases.

International orders:

FREE International Standard: For orders from Canada UK and Australia please allow 10-15 business days after being dispatched + processing time (1-3 business days). For other countries please expect delivery time within 15 to 20 business days after being dispatched + processing time (1-3 business days). Tracking number will be provided in all our orders.

Where Will My Order be Dispatched From?

USA Orders:

If FREE SHIPPING Method is selected at Checkout, your order will be fulfill from our Overseas warehouse.
If EXPRESS SHIPPING Method is selected at Checkout, your order will be fulfilled from our USA warehouse or our Overseas Warehouse depending on product availability at the time of purchase.

International order:

CA UK & AU Orders: Your order will be dispatched from Overseas Warehouse.
Other Countries: For orders from other countries than USA, CA, UK and AU, your order will be dispatched from Overseas Warehouse.

Do you accept international orders?

YES, we do accept international orders and we do offer FREE Worldwide Shipping for all International orders.

How do I track my order?

Once your order has been shipped, you will receive an email including the tracking details and link to follow up the status of your parcel, You can also track your order in the track your order section of the site.

How much does shipping cost?

We offer FREE SHIPPING in all our orders. For other shipping methods additional cost applies, please check rates at checkout.

Which couriers do you use?

For USA orders your products will be shipped via USPS, DHL, UPS or YUN EXPRESS.
For International orders, your products will be shipped via USPS, DHL, Epacket or YUN EXPRESS.

*For additional shipping & handling details please carefully read our Shipping & Handling Policy Agreement.