Frequently Asked Questions
What types of payments do you accept?
Credit Cards – Visa, MasterCard, Discover, AMEX
Debit Cards – Solo, Maestro, Visa Debit, Visa Electron
Other Methods – PayPal Express, Google Checkout, Apple Pay
Do I need an account to place an order?
You are not required to open an account to place an order. However if you sign up for an account with us you will take advantage of some benefits such as discount coupons, fast checkout, saved wish list and much more.
When will my order be dispatched?
Your order will be dispatched 1-3 business days after being placed (Monday-Friday). We aim to dispatch your order the same day.
How long will it take to get my package?
The delivery time is based on the shipping option that you have chosen and your delivery location. We do offer a Free Shipping Service on all our orders.
USA Orders (Processing time 1-3 business days)
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Shipping charges for your order will be calculated and displayed at checkout.
- USPS Tracked - FREE
Estimated delivery time: 7-10 business days
Shipment cost: FREE
Estimated delivery time: 7-10 business days
Shipment cost: FREE
- USPS Tracked + INSURANCE
Estimated delivery time: 7-10 business days
Shipment cost: $ 9.95
- 1st Class Tracked + Insurance + LIFETIME WARRANTY
Estimated delivery time: 7-10 business days
Shipment cost: $ 17.00
- DHL Express Shipping
Estimated delivery time: 3-5 business days
Shipment cost: $ 39.99
Express Shipping is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or PO/FPO addresses
Florida Gadgets ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
*Please note that due to COVID-19 impact on shipping services, for FREE SHIPPING please expect delivery time within 10 to 15 business days in some cases.
International Orders:
- FREE International Standard: For orders from Canada UK and Australia please allow 10-15 business days after being dispatched. For other countries delivery time will be 15 to 20 business days.
How do i track my order?
Once your order has been shipped, you will receive an email including the tracking details and link to follow up the status of your parcel. You can also track your order from our tracking section in our site.
Do you charge taxes on each order?
You will be taxed only if your order is shipped to Florida State, at 6% tax rate.
How much is delivery?
We offer FREE SHIPPING in all our orders. Additional shipping services available at checkout.
Which couriers do you use?
- For USA Warehouse orders, your products will be shipped via USPS, UPS, FEDEX or DHL.
- For Overseas Warehouse orders, your products will be shipped via USPS, YUN Express or Special Line YW.
Can i amend my order?
This depends on the status of your order. If your order has already been processed and shipped we won't be able to cancel your order.
If your order has not left our warehouse, we will be able to cancel your order but please notice that there will be a restock fee of 30% of the order value.
Please contact us us immediately and we will do our best. Use Contact Form, 24/7 customer service team, same day reply.
*Please note once an order status has been changed to ‘Shipped’ then we are unable to amend the order.
I have received my order but it is wrong or damaged?
While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will do our best to correct this as quickly and painlessly as possible.
I haven't received my order yet?
If you think your order should have been with you already then please check the standard delivery times below. Occasionally standard delivery can take a little longer so please allow 20 working days before contacting us.
- USA Warehouse – Normally 3-5 working days after being dispatched.
- Overseas Warehouse – Normally 10 - 15 working days after being dispatched.
I am having problems ordering online?
If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process.
How do i return or exchange an unwanted or damaged item?
Please refer to our RETURN POLICY for full details on how to return and item for an exchange or refund.
None of the above answers my question?
If we haven't answer your question, then please contact us and we will try our best to help you.
We'll be more than happy to assist you!
24/7 Customer Service Team.
UNITED STATES
Main Office:
FLORIDA GADGETS
www.floridagadgets.com
8350 NW 52nd Ter, Suite 301 # 1058,
MIAMI, FL 33166
United States
Phone: (+1)9544336060
Fax: (+1)9544336060